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- Assessing System Risk
- ‘Know Your Customer’ Rules Must Evolve
- Technology, New Players, Outpace Regulators
- Mobile Banking Security Requires a New Approach
- Banks’ Experience to Shape Mobile Regulation
- Balancing Mobile Security and Innovation
- Will Mobile Regulatory Regimes Help or Hurt Banks?
- Relationships with Regulators Could Help in Mobile Rollouts
- Consumers Do Not Fully Trust Mobile Banking
- Testing for the Weakest Links
- Expect Mobile Security Attacks to Mimic, Then Surpass, PC Attacks
- Industry Is Still Setting Ground Rules for Mobile Security
- Invest Adequately in Security, Disclose When Things Go Wrong
- Banking: Future Growth Models
- Customer Focused Products
- Emerging Markets
- Innovation Revisited
- IT Investments
- Lessons Learned from the Financial Crisis
- Managing Regulations
- Mobile Banking
- Mobile Banking: Financial Services Meet the Electronic Wallet
- Rebuilding Trust
- Regulatory Arbitrage
- Retail Banking
- Risk Management
- Scenario Planning
- Video 1: Banking: The Road Ahead
- Video 2: Regulatory and Growth Challenges Face Global Banks
- Video 3: Putting Together the Global Banking Puzzle
- Video 4: Banking Takes a New Look at Innovation
- Video 5: SIFIs Rules Are Recasting Global Banking
- Video 6: The Future of Mobile Banking
- Video 7: Global Banking 2020: Using Scenario Planning to Guide Strategies
- Video 8: Mobile Banking and Big Data – Meeting the Promise
- Video 9: Solving Mobile Banking's Global Security Concerns
- G30 report: a call to action on bank governance Global banking outlook 2012-2013 Webcast - Bank risk governance: progress and challenges Global banks adapt to uncertain economics and regulations Lessons from change: The challenging banking environment Video report: Key findings from CFO report on capital management More articles and resources from Ernst & Young on Banking and Capital Markets
(Part 7 of 20) 4:19
Strategic planning is back. With so much uncertainty, bank CEOs need to rethink where their institution adds value to customers, who those customers are today and who they might be in the future.
For additional information on scenario planning and global banking download our free video-enhanced eBook Global Banking 2020: Foresight & Insights.
2:44 (Part 2 of 10)
Banks in developing markets benefit from a higher level of customer trust than those in established markets hit harder by the financial crisis. Some emerging economies, such as Kenya, offer examples of innovative approaches to winning customer loyalty and how this affects consumer behavior.
3:35 (Part 7 of 11)
While it is difficult to get a clear picture of future growth models until the dust settles around all of the new regulation, a couple of things stand out: There will be a much sharper focus on customer needs, and investments in emerging markets, already underway, will climb significantly higher.
3:02 (Part 11 of 11)
The jury may be out on whether the lessons of the last crisis have been fully absorbed, or whether it is just a matter of time before players return to taking on excessive risks in the hunt for yield. But in addition to looking backward to what went wrong in the past to gain insight, interested parties must also look forward: What is the next risk? And how should you prepare for it?
36:51 (Full video)
Global banks, following the financial crisis, face a level of uncertainty not seen in decades. Among the chief challenges are: massive re-regulation; strong downward pressure on profits; a demand for significant IT investments; and the need to innovate to build new growth models capable of tapping rapidly developing emerging markets.
In this video series, professionals from Wharton and Ernst & Young offer insight into these and related key issues.