Retail Banking

Best Markets — Corporate or Retail?

(Part 17 of 20) 3:22

Some governments will require banks to provide extra services as a condition for entry. For example, banks may have to offer retail banking in order to get involved in capital markets.

For additional information on scenario planning and global banking download our free video-enhanced eBook Global Banking 2020: Foresight & Insights.

Also posted in Banking: Future Growth Models, Emerging Markets, Scenario Planning, Video 7: Global Banking 2020: Using Scenario Planning to Guide Strategies |

Recommendations for CEOs of Global Banks

5:27 (Part 13 of 14)

Key considerations for bank CEOs include understanding more deeply their customers and the services they need, identifying growth opportunities and using technology to strengthen their firms’ ability to adapt nimbly to changing conditions.

Also posted in Banking: Future Growth Models, Customer Focused Products, Emerging Markets, Governance, IT Investments, Lessons Learned from the Financial Crisis, Managing Regulations, Risk Management, Video 5: SIFIs Rules Are Recasting Global Banking |

Analysis of the Global Retail Banking Survey: Part II

2:44 (Part 2 of 10)

Banks in developing markets benefit from a higher level of customer trust than those in established markets hit harder by the financial crisis. Some emerging economies, such as Kenya, offer examples of innovative approaches to winning customer loyalty and how this affects consumer behavior.

Also posted in Banking: Future Growth Models, Customer Focused Products, Emerging Markets, Rebuilding Trust, Video 4: Banking Takes a New Look at Innovation |

Customer-driven Innovation

3:49 (Part 3 of 10)

Restoring trust and managing consumer expectations will be a key factor in how banks approach technology investment and the development of new products. What kind of innovation can we expect as banks try to cultivate and deepen customer relationships?

Also posted in Customer Focused Products, Innovation Revisited, Video 4: Banking Takes a New Look at Innovation |

Know Your Customer

2:46 (Part 4 of 10)

The financial crisis has altered consumers’ risk tolerance. Banks will have to leverage IT investment and other processes to better understand customer needs and serve them better.

Also posted in Banking: Future Growth Models, Customer Focused Products, Video 4: Banking Takes a New Look at Innovation |

Transparency and Innovation

7:08 (Part 5 of 10)

Banks are experimenting with new ways to reach and keep customers. One key to success: Understanding when customers’ desire a technological solution versus a personal touch.

Also posted in Banking: Future Growth Models, Customer Focused Products, Innovation Revisited, Transparency, Video 4: Banking Takes a New Look at Innovation |

Financial Innovation

2:53 (Part 6 of 10)

Financial innovation is seen as having worsened the financial crisis. But there are many other instances where it has brought huge benefits to consumers and developing economies. How can banks align financial innovation with customer needs and expectations?

Also posted in Customer Focused Products, Emerging Markets, Innovation Revisited, Risk Management, Video 4: Banking Takes a New Look at Innovation |

Trust, Transparency, and Institutional Relationships

5:45 (Part 7 of 10)

Institutional clients as well as retail consumers now expect a much better understanding of the financial products that they’re buying.

Also posted in Banking: Future Growth Models, Customer Focused Products, Innovation Revisited, Rebuilding Trust, Transparency, Video 4: Banking Takes a New Look at Innovation |

Global Retail Banking Trends

2:47 (Part 8 of 10)

Innovations intended to make banks a more relevant and reliable resource for their customers are being successfully implemented in some markets. One example: real-time, online banking advice from a dedicated financial adviser.

Also posted in Banking: Future Growth Models, Customer Focused Products, Innovation Revisited, Rebuilding Trust, Transparency, Video 4: Banking Takes a New Look at Innovation |

Growth in Emerging Markets

2:37 (Part 9 of 10)

Some emerging markets have made greater economic progress than others. Understanding what role financial innovation has played in advancing prosperity in regions, such as Taiwan, could help spur growth in more slowly developing areas like Africa.

Also posted in Banking: Future Growth Models, Customer Focused Products, Emerging Markets, Innovation Revisited, Video 4: Banking Takes a New Look at Innovation |

Lessons from High-growth Emerging Markets

4:05 (Part 10 of 10)

While the role of trust has been crucial to the economic success of some emerging markets, particularly in Asia, a loss of trust has hurt banks in many developed countries. How can banks regain that trust?

Also posted in Banking: Future Growth Models, Customer Focused Products, Emerging Markets, Innovation Revisited, Rebuilding Trust, Video 4: Banking Takes a New Look at Innovation |

The Outlook for Global and Regional Banks

8:08 (Part 7 of 7)

There is a lot of uncertainty in the market when it comes to regional economies, regulations, and new growth markets. How can banks fit all the pieces together?

Also posted in Banking: Future Growth Models, Video 3: Putting Together the Global Banking Puzzle |

The Impact of Increased Regulatory Costs on Customers

6:49 (Part 3 of 8)

Banks will have little choice but to pass on the costs of re-regulation to consumers, at least over the short run.

Also posted in Managing Regulations, Rebuilding Trust, Video 2: Regulatory and Growth Challenges Face Global Banks |