Mobile Banking

Advantage Banks – Riding the Mobile and GPS Waves

(Video 5 of 11) 4:16

Retailers, telecoms see everything a customer does — with them. Banks see everything customers do with everybody.

Also posted in Banking: Future Growth Models, Mobile Banking: Financial Services Meet the Electronic Wallet, Video 8: Mobile Banking and Big Data - Meeting the Promise |

If You Can Track It, You Can Monetize It

(Video 6 of 11) 4:30

GPS is only the latest advance enhancing customer outreach. New technologies will bring continual new opportunities.

Also posted in Banking: Future Growth Models, IT Investments, Mobile Banking: Financial Services Meet the Electronic Wallet, Video 8: Mobile Banking and Big Data - Meeting the Promise |

What Kind of Innovation Is the Right Kind?

(Video 7 of 11) 4:26

Innovation is necessary – but not enough – for effective customer targeting.

Also posted in Banking: Future Growth Models, IT Investments, Mobile Banking: Financial Services Meet the Electronic Wallet, Video 8: Mobile Banking and Big Data - Meeting the Promise |

How Will the Winners Win?

(Video 8 of 11) 5:01

Distributors have many advantages, but banks still maintain unique skills and competencies in the realm of banking.

Also posted in Mobile Banking: Financial Services Meet the Electronic Wallet, Video 8: Mobile Banking and Big Data - Meeting the Promise |

How Will Banks Fare Against the Googles of the World?

(Video 9 of 11) 4:06

Don’t underestimate some advantages that financial institutions wield in the mobile battle for share, namely, expertise and customer relationships.

Also posted in Banking: Future Growth Models, Mobile Banking: Financial Services Meet the Electronic Wallet, Video 8: Mobile Banking and Big Data - Meeting the Promise |

How Much Profit Will Mobile’s Data Provide?

(Video 10 of 11) 3:16

There is big potential in leveraging all information sources. But banks have a long way to go.

Also posted in Banking: Future Growth Models, Mobile Banking: Financial Services Meet the Electronic Wallet, Video 8: Mobile Banking and Big Data - Meeting the Promise |

Mobile Banking and Big Data – Meeting the Promise

(Full Video) 36:02

An important part of the promise of mobile banking is the rich customer data it generates. Most of this “big data” sits idle on servers because so many banks have yet to figure out how to mine it effectively. But some banks, particularly in emerging markets, have cracked the code. Banks can learn from their peers and can also look to companies in other industries, such as Amazon, Facebook and Tesco, for business models.

Also posted in Mobile Banking: Financial Services Meet the Electronic Wallet, Video 8: Mobile Banking and Big Data - Meeting the Promise |

What Does Mobile Banking Mean for Banks?

3:25 (Part 1 of 18)

What is “mobile banking”? Apart from using mobile devices, how does it differ from online banking with a computer or a tablet?

Also posted in Video 6: The Future of Mobile Banking |

Tablets vs. Smartphones

2:08 (Part 2 of 18)

Don’t expect banks to choose a winner between a tablet and Smartphone. Each will fulfill different consumer needs and banks will need to develop both to compete effectively.

Also posted in Video 6: The Future of Mobile Banking |

Assessing Potential Markets for Mobile Banking

4:24 (Part 3 of 18)

With 2.5 billion unbanked people in the world, and mobile phones spreading fast in countries with very low per-capita incomes, a huge untapped market is available.

Also posted in Video 6: The Future of Mobile Banking |

Emerging Markets Blaze Trails in Mobile Banking

2:00 (Part 4 of 18)

Some emerging markets, using Smartphones, are blazing new trails. Banks in developed markets can learn from these regions.

Also posted in Video 6: The Future of Mobile Banking |

How Will Mobile Banking Drive Innovation?

2:53 (Part 5 of 18)

The future is now: Mobile phone scanners and payment processes are examples of mobile apps driving innovation today. More sophisticated products are in the pipeline.

Also posted in Innovation Revisited, Video 6: The Future of Mobile Banking |

Should Banks Expect Cooperation – or Competition – from Retailers?

4:20 (Part 6 of 18)

Retailers offer banks customer access to potential customers. But they could also usurp the customer relationship unless managed properly.

Also posted in Video 6: The Future of Mobile Banking |

The Future is Still Cloudy for Mobile Banking

4:29 (Part 7 of 18)

Despite all the potential, it remains unclear just how quickly banks should move into mobile banking, given high upfront and ongoing technology costs. “No one has really made a strong business case for how much additional revenue and/or profit banks will receive through mobile banking,” notes Wharton management professor Keith Weigelt.

Also posted in Video 6: The Future of Mobile Banking |

Can Banks Make Money in Mobile Banking?

3:28 (Part 8 of 18)

Don’t expect a short-term impact on profits. Yet, differential pricing structures could lead customers to lower-cost mobile banking options and drive the volume needed for eventual profits.

Also posted in Video 6: The Future of Mobile Banking |

Lessons from Past Banking Innovation

2:46 (Part 9 of 18)

Banks’ experiences with ATM services are instructive. What lessons can be learned from past innovation and what factors should be considered?

Also posted in Innovation Revisited, Video 6: The Future of Mobile Banking |

Measuring the Mobile Banking, Personalized Service Split

2:23 (Part 10 of 18)

Customers will still demand personalized service in some areas – such as financial advising. But mobile devices will help them be better informed about products.

Also posted in Video 6: The Future of Mobile Banking |

Security Remains an Issue for Mobile Banking

3:32 (Part 11 of 18)

Mobile banking is safer now than in the past but continued improvements must be made if banks want to increasingly drive business through mobile technology.

Also posted in Security, Video 6: The Future of Mobile Banking |

Banks Compete for Opportunities Driven by Customer Data

4:13 (Part 12 of 18)

Expect banks to face stiff competition from telecom companies in turning customer information into new business opportunities.

Also posted in Innovation Revisited, Video 6: The Future of Mobile Banking |

Working with Retailers Offers Opportunities – and Risks

5:06 (Part 13 of 18)

Collaborating with potential competitors will likely be necessary for various mobile banking transactions. Banks must learn how to protect themselves and develop new strategies to be successful.

Also posted in Video 6: The Future of Mobile Banking |