Innovation Revisited

Balancing Mobile Security and Innovation

(Video 6 of 16) 2:34

Innovations creates risk, but risk can be mitigated.

Also posted in Managing Regulations, Mobile Banking, Risk Management, Security, Video 9: Solving Mobile Banking's Global Security Concerns |

Industry Is Still Setting Ground Rules for Mobile Security

(Video 12 of 16) 4:11

Protect consumers but open the playing field to experimental business models.

Also posted in Managing Regulations, Mobile Banking, Risk Management, Security, Video 9: Solving Mobile Banking's Global Security Concerns |

How Will Mobile Banking Drive Innovation?

2:53 (Part 5 of 18)

The future is now: Mobile phone scanners and payment processes are examples of mobile apps driving innovation today. More sophisticated products are in the pipeline.

Also posted in Mobile Banking, Video 6: The Future of Mobile Banking |

Lessons from Past Banking Innovation

2:46 (Part 9 of 18)

Banks’ experiences with ATM services are instructive. What lessons can be learned from past innovation and what factors should be considered?

Also posted in Mobile Banking, Video 6: The Future of Mobile Banking |

Banks Compete for Opportunities Driven by Customer Data

4:13 (Part 12 of 18)

Expect banks to face stiff competition from telecom companies in turning customer information into new business opportunities.

Also posted in Mobile Banking, Video 6: The Future of Mobile Banking |

Will Mobile Banking Lead to a ‘Cashless’ Society?

2:32 (Part 18 of 18)

Some regions of the world are already checkless. The days of waving a mobile phone over a receptor are on the way.

Also posted in Mobile Banking, Video 6: The Future of Mobile Banking |

The Future of Mobile Banking

53:09 (Full Video)

Mobile banking is the next big thing in the retail banking industry, many observers say. Over the next five to 10 years, expect it to become as routine as using ATMs. But successful customer experiences will require large technology investments, tricky collaborations with competitors, and a clear “own-the-customer” strategy. Banks will also need to be open-minded — willing to learn marketing and security lessons drawn from trailblazing developing markets. But the rewards for banks could be great, too, given the extremely low transactions costs associated with mobile devices.

Also posted in Emerging Markets, Mobile Banking, Rebuilding Trust, Security, Video 6: The Future of Mobile Banking |

Identifying Future Risks

3:31 (Part 14 of 14)

As banks increasingly rely on automated systems to meet customer needs, security issues around information technology will become critical. The relationship between risk and executive compensation models also will be an area of greater focus.

Also posted in Governance, IT Investments, Lessons Learned from the Financial Crisis, Managing Regulations, Risk Management, Transparency, Video 5: SIFIs Rules Are Recasting Global Banking |

Customer-driven Innovation

3:49 (Part 3 of 10)

Restoring trust and managing consumer expectations will be a key factor in how banks approach technology investment and the development of new products. What kind of innovation can we expect as banks try to cultivate and deepen customer relationships?

Also posted in Customer Focused Products, Retail Banking, Video 4: Banking Takes a New Look at Innovation |

Transparency and Innovation

7:08 (Part 5 of 10)

Banks are experimenting with new ways to reach and keep customers. One key to success: Understanding when customers’ desire a technological solution versus a personal touch.

Also posted in Banking: Future Growth Models, Customer Focused Products, Retail Banking, Transparency, Video 4: Banking Takes a New Look at Innovation |

Financial Innovation

2:53 (Part 6 of 10)

Financial innovation is seen as having worsened the financial crisis. But there are many other instances where it has brought huge benefits to consumers and developing economies. How can banks align financial innovation with customer needs and expectations?

Also posted in Customer Focused Products, Emerging Markets, Retail Banking, Risk Management, Video 4: Banking Takes a New Look at Innovation |

Trust, Transparency, and Institutional Relationships

5:45 (Part 7 of 10)

Institutional clients as well as retail consumers now expect a much better understanding of the financial products that they’re buying.

Also posted in Banking: Future Growth Models, Customer Focused Products, Rebuilding Trust, Retail Banking, Transparency, Video 4: Banking Takes a New Look at Innovation |

Global Retail Banking Trends

2:47 (Part 8 of 10)

Innovations intended to make banks a more relevant and reliable resource for their customers are being successfully implemented in some markets. One example: real-time, online banking advice from a dedicated financial adviser.

Also posted in Banking: Future Growth Models, Customer Focused Products, Rebuilding Trust, Retail Banking, Transparency, Video 4: Banking Takes a New Look at Innovation |

Growth in Emerging Markets

2:37 (Part 9 of 10)

Some emerging markets have made greater economic progress than others. Understanding what role financial innovation has played in advancing prosperity in regions, such as Taiwan, could help spur growth in more slowly developing areas like Africa.

Also posted in Banking: Future Growth Models, Customer Focused Products, Emerging Markets, Retail Banking, Video 4: Banking Takes a New Look at Innovation |

Lessons from High-growth Emerging Markets

4:05 (Part 10 of 10)

While the role of trust has been crucial to the economic success of some emerging markets, particularly in Asia, a loss of trust has hurt banks in many developed countries. How can banks regain that trust?

Also posted in Banking: Future Growth Models, Customer Focused Products, Emerging Markets, Rebuilding Trust, Retail Banking, Video 4: Banking Takes a New Look at Innovation |

Will Banks Continue to Pursue Complex Investment Vehicles or Focus on Core Competencies?

4:16 (Part 5 of 7)

Some customers will still require complex instruments. But what are the capital implications for the bank regarding how it prices the product and what can work for the investor?

Also posted in Banking: Future Growth Models, Lessons Learned from the Financial Crisis, Managing Regulations, Video 3: Putting Together the Global Banking Puzzle |

Banking: The Road Ahead

36:51 (Full video)

Global banks, following the financial crisis, face a level of uncertainty not seen in decades. Among the chief challenges are: massive re-regulation; strong downward pressure on profits; a demand for significant IT investments; and the need to innovate to build new growth models capable of tapping rapidly developing emerging markets.

In this video series, professionals from Wharton and Ernst & Young offer insight into these and related key issues.

Also posted in Banking: Future Growth Models, Customer Focused Products, Emerging Markets, IT Investments, Lessons Learned from the Financial Crisis, Managing Regulations, Rebuilding Trust, Regulatory Arbitrage, Risk Management, Video 1: Banking: The Road Ahead |