Emerging Markets

Emerging Markets — What They Mean for Western Banks

(Part 13 of 20) 2:00

Banks that fail to lay down an adequate footprint in emerging markets will be unable to provide adequate service coverage for their clients and may lose the ability to grow business significantly.

For additional information on scenario planning and global banking download our free video-enhanced eBook Global Banking 2020: Foresight & Insights.

Also posted in Banking: Future Growth Models, Scenario Planning, Video 7: Global Banking 2020: Using Scenario Planning to Guide Strategies |

Should You Move Quickly on Emerging Markets?

(Part 14 of 20) 2:43

Followers sometimes avoid the mistakes of the leaders. If the market is large enough, there may be room for a number of followers, as opposed to just one leader.

For additional information on scenario planning and global banking download our free video-enhanced eBook Global Banking 2020: Foresight & Insights.

Also posted in Banking: Future Growth Models, Scenario Planning, Video 7: Global Banking 2020: Using Scenario Planning to Guide Strategies |

Evaluating New Markets

(Part 16 of 20) 3:20

To evaluate new markets, look at the economy, the appeal for other global companies and what is most important to your customer base. The ability to set high margins is also important.

For additional information on scenario planning and global banking download our free video-enhanced eBook Global Banking 2020: Foresight & Insights.

Also posted in Banking: Future Growth Models, Scenario Planning, Video 7: Global Banking 2020: Using Scenario Planning to Guide Strategies |

Best Markets — Corporate or Retail?

(Part 17 of 20) 3:22

Some governments will require banks to provide extra services as a condition for entry. For example, banks may have to offer retail banking in order to get involved in capital markets.

For additional information on scenario planning and global banking download our free video-enhanced eBook Global Banking 2020: Foresight & Insights.

Also posted in Banking: Future Growth Models, Retail Banking, Scenario Planning, Video 7: Global Banking 2020: Using Scenario Planning to Guide Strategies |

Reasons for Optimism

(Part 18 of 20) 3:48

Great volatility and change can create new opportunities. But to exploit that, global banks must be more discerning than in the past regarding their choices of markets and services. Some may find it best to reduce some activities.

For additional information on scenario planning and global banking download our free video-enhanced eBook Global Banking 2020: Foresight & Insights.

Also posted in Banking: Future Growth Models, Scenario Planning, Video 7: Global Banking 2020: Using Scenario Planning to Guide Strategies |

The Future of Mobile Banking

53:09 (Full Video)

Mobile banking is the next big thing in the retail banking industry, many observers say. Over the next five to 10 years, expect it to become as routine as using ATMs. But successful customer experiences will require large technology investments, tricky collaborations with competitors, and a clear “own-the-customer” strategy. Banks will also need to be open-minded — willing to learn marketing and security lessons drawn from trailblazing developing markets. But the rewards for banks could be great, too, given the extremely low transactions costs associated with mobile devices.

Also posted in Innovation Revisited, Mobile Banking, Rebuilding Trust, Security, Video 6: The Future of Mobile Banking |

Recommendations for CEOs of Global Banks

5:27 (Part 13 of 14)

Key considerations for bank CEOs include understanding more deeply their customers and the services they need, identifying growth opportunities and using technology to strengthen their firms’ ability to adapt nimbly to changing conditions.

Also posted in Banking: Future Growth Models, Customer Focused Products, Governance, IT Investments, Lessons Learned from the Financial Crisis, Managing Regulations, Retail Banking, Risk Management, Video 5: SIFIs Rules Are Recasting Global Banking |

Analysis of the Global Retail Banking Survey: Part I

1:57 (Part 1 of 10)

Ernst & Young’s recent survey on retail banking — “A New Era of Customer Expectation” — showed that retail banks in developed markets tend to be losing customer trust, while banks in emerging markets are gaining it. What are the implications for global institutions?

Also posted in Rebuilding Trust, Video 4: Banking Takes a New Look at Innovation |

Analysis of the Global Retail Banking Survey: Part II

2:44 (Part 2 of 10)

Banks in developing markets benefit from a higher level of customer trust than those in established markets hit harder by the financial crisis. Some emerging economies, such as Kenya, offer examples of innovative approaches to winning customer loyalty and how this affects consumer behavior.

Also posted in Banking: Future Growth Models, Customer Focused Products, Rebuilding Trust, Retail Banking, Video 4: Banking Takes a New Look at Innovation |

Financial Innovation

2:53 (Part 6 of 10)

Financial innovation is seen as having worsened the financial crisis. But there are many other instances where it has brought huge benefits to consumers and developing economies. How can banks align financial innovation with customer needs and expectations?

Also posted in Customer Focused Products, Innovation Revisited, Retail Banking, Risk Management, Video 4: Banking Takes a New Look at Innovation |

Growth in Emerging Markets

2:37 (Part 9 of 10)

Some emerging markets have made greater economic progress than others. Understanding what role financial innovation has played in advancing prosperity in regions, such as Taiwan, could help spur growth in more slowly developing areas like Africa.

Also posted in Banking: Future Growth Models, Customer Focused Products, Innovation Revisited, Retail Banking, Video 4: Banking Takes a New Look at Innovation |

Lessons from High-growth Emerging Markets

4:05 (Part 10 of 10)

While the role of trust has been crucial to the economic success of some emerging markets, particularly in Asia, a loss of trust has hurt banks in many developed countries. How can banks regain that trust?

Also posted in Banking: Future Growth Models, Customer Focused Products, Innovation Revisited, Rebuilding Trust, Retail Banking, Video 4: Banking Takes a New Look at Innovation |

Putting Together the Global Banking Puzzle

32:54 (Full video)

Given the widespread shake-up in banking regulations at all levels, global bankers face a jigsaw puzzle-like set of challenges, including a repositioning of risk management, a need for technology investments to satisfy regulators and customers, and new Tier I capital requirements. In this series of video clips, professionals from Wharton and Ernst & Young offer their views on these and related issues.

Also posted in Banking: Future Growth Models, Managing Regulations, Risk Management, Video 3: Putting Together the Global Banking Puzzle |

Recapitalization in the Asia-Pacific Region

2:35 (Part 2 of 8)

What worries banks in the Asia-Pacific region most about Basel III is the liquidity measures. Meantime, banks there are shifting to more medium- and long-term funding.

Also posted in Lessons Learned from the Financial Crisis, Managing Regulations, Video 2: Regulatory and Growth Challenges Face Global Banks |

The Volcker Rule and Regulatory Arbitrage

5:12 (Part 5 of 8)

Each country will decide for itself how to create a safe banking environment and not all key markets will choose exactly the same road. That will put some countries at a disadvantage.

Also posted in Managing Regulations, Regulatory Arbitrage, Transparency, Video 2: Regulatory and Growth Challenges Face Global Banks |

Global Banking Challenges – Emerging vs. Developed Markets

3:30 (Part 6 of 8)

There is a broad agreement that emerging markets will offer more opportunities than developed countries in the years immediately ahead. But which ones?

Also posted in Banking: Future Growth Models, Customer Focused Products, Managing Regulations, Regulatory Arbitrage, Video 2: Regulatory and Growth Challenges Face Global Banks |

Openings within the Chinese Banking Market

2:46 (Part 7 of 8)

Watch for a growing business for financial markets from companies in China looking to fund from outside China.

Also posted in Banking: Future Growth Models, Risk Management, Video 2: Regulatory and Growth Challenges Face Global Banks |

How Do Banks Rebuild Trust in Emerging and Developed Markets?

4:36 (Part 8 of 8)

For now the strategy will likely be to keep the image under the radar.

Also posted in Banking: Future Growth Models, Lessons Learned from the Financial Crisis, Rebuilding Trust, Transparency, Video 2: Regulatory and Growth Challenges Face Global Banks |

Models for Future Growth

3:35 (Part 7 of 11)

While it is difficult to get a clear picture of future growth models until the dust settles around all of the new regulation, a couple of things stand out: There will be a much sharper focus on customer needs, and investments in emerging markets, already underway, will climb significantly higher.

Also posted in Banking: Future Growth Models, Customer Focused Products, Lessons Learned from the Financial Crisis, Video 1: Banking: The Road Ahead |

The Potential in China and Other Emerging Markets

2:48 (Part 8 of 11)

The ability to crack the Chinese market, where the goverment controls mortgage and deposit rates, will be very challenging. Watch for a number of outside banks to pursue the joint-venture route. Of the major players, Brazil may offer the most opportunities because it is the most integrated with world markets.

Also posted in Banking: Future Growth Models, Video 1: Banking: The Road Ahead |