Analysis of the Global Retail Banking Survey: Part II

Banks in developing markets benefit from a higher level of customer trust than those in established markets hit harder by the financial crisis. Some emerging economies, such as Kenya, offer examples of innovative approaches to winning customer loyalty and how this affects consumer behavior.

This entry was posted in Banking: Future Growth Models, Customer Focused Products, Emerging Markets, Rebuilding Trust, Retail Banking, Video 4: Banking Takes a New Look at Innovation. Bookmark the permalink.